AI for shops and online stores
AI support agents, order and inventory automation and reporting for online stores, retailers and wholesalers.
- Support email · “My order hasn't arrived” · 11:20pm
- Found order #4821 for this email addressShopify
- Checked tracking: delayed at the carrier, now out for deliveryShipStation
- Checked your policy: no refund needed for a one-day delay
Ready for you · nothing sent yet
Reply with the tracking link, the new delivery date and a short apology.
Where the hours go.
Online stores, boutiques, specialty retailers, wholesalers and distributors tell us the same three things.
“Where's my order?” all day
Support is mostly the same few questions about shipping, returns and sizing, answered one at a time.
Inventory and orders in too many places
Your store, your marketplace listings, your spreadsheet and your accounting tool never quite agree.
Reports built by hand
Someone exports, pastes and formats the same sales numbers every week before anyone can make a decision.
What we'd set up first.
AI Agents
Answers order status, returns and product questions by email and chat, using your real order data, and hands refunds to a person.
Fixed quote after a free call
Process Automation
Keeps stock in sync across channels, alerts you before items run out and sends orders to accounting.
from $500 setup + $99/mo
AI Strategy & Consulting
Reviews your stack and support load, and ranks what to automate first for the biggest time savings.
Fixed quote after a free call
Reviews & Reputation
Asks happy customers for a review after delivery and drafts replies to every one.
from $200 setup + $79/mo
A day with Wrenwork.
A sample day once it's set up. Nothing on this list needs you to open an app.
- 6:00amLast night's 14 support emails are already answered. Two return requests wait for your OK.
- 9:00amYesterday's sales report is in Slack: top sellers, low stock and refunds, built automatically.
- 11:30amA bestseller drops below 20 units. A reorder draft goes to your supplier contact for approval.
- 3:10pmA wholesale inquiry comes in. The agent checks pricing tiers and drafts a quote.
- 8:45pmA shopper asks about sizing in chat and gets an answer from your size guide in seconds.
Questions we hear.
Will the support agent make up answers?
It answers from your real order data, policies and product info. If it can't find the answer, or the customer is upset, it hands the conversation to a person.
Does it work with Shopify, Amazon or my marketplace?
Usually, yes. Shopify, WooCommerce, Amazon, Etsy, ShipStation and most accounting tools can connect. We check your setup on the first call.
Can it issue refunds?
Only if you allow it, and only within limits you set, like under $50 for a lost package. By default, refunds and exceptions go to you.
We're a physical store, not online. Can you help?
Yes. Inventory, ordering, scheduling, customer follow-up and reporting can all be automated for brick-and-mortar shops too.